Effective Date: 2024-11-01

National Building Society Limited (“NBSL,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Statement explains how we collect, use, and disclose personal information in compliance with applicable privacy laws, including the National Housing Act No. 37 of 1954 in Sri Lanka.

1. Information We Collect

We collect personal information that you provide to us directly and information automatically collected when you interact with our website or services. This includes, but is not limited to:

• Personal Information: Name, contact details (phone number, email address, postal address), identification numbers, employment details, and financial information.
• Transaction Information: Details related to financial services you engage with, including loan applications, repayments, and other transactions.
• Technical Information: IP address, browser type, device information, and browsing patterns collected automatically through cookies and other tracking technologies.

2. How We Use Your Information

NBSL collects and uses personal information for the following purposes:

• Service Provision: To provide and manage our financial services, including processing loan applications, managing accounts, and offering customer support.
• Communication: To communicate with you regarding your accounts, services, promotions, or updates relevant to your engagement with NBSL.
• Legal Compliance: To comply with legal obligations and regulatory requirements under the National Housing Act and other applicable laws.
• Improvement of Services: To monitor usage patterns and improve the functionality, security, and performance of our website and services.

3. Sharing of Information

NBSL may share your personal information with:

• Authorized Third Parties: Trusted third-party service providers who assist us in delivering financial services, such as payment processors, IT service providers, and customer service platforms. These third parties are bound by confidentiality obligations.
• Regulatory Authorities: We may disclose personal information to government authorities, regulators, or law enforcement agencies if required to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the involved parties, subject to appropriate confidentiality agreements.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Our security practices include encryption, secure servers, and regular monitoring of our systems. However, please note that no system is entirely secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your user experience and collect information about your browsing activities. You can adjust your browser settings to refuse cookies, but this may impact your ability to use certain features of our website.

6. Your Rights

You have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request the correction of inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal information, subject to legal and regulatory retention requirements.
• Objection: You can object to the processing of your personal information in certain circumstances.

To exercise these rights, please contact us at info@nbs.lk.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations, resolve disputes, and enforce our agreements. Once no longer required, your data will be securely deleted or anonymized.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a minor, we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites. NBSL is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

10. Updates to This Privacy Statement

NBSL reserves the right to modify this Privacy Statement at any time. Any changes will be effective upon posting on our website. We encourage you to periodically review this page for the latest information on our privacy practices.

11. Contact Us

If you have any questions or concerns regarding this Privacy Statement or the handling of your personal information, please contact us:

National Building Society Limited
Level 1, 101, Galle Road, Colombo 04, Sri Lanka
Phone: +94 112 555 527
Email: info@nbs.lk